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Nothing is more frustrating than having to deal with someone who doesn’t understand your problem or who isn’t capable of fixing it – especially in an emergency situation. Building a service organization to get problems solved quickly requires a different approach, and it starts with the architecture of the service delivery teams. After testing various architecture approaches, we quickly concluded that team approach would allow us to deliver the kind of service of which we felt proud. Plus, the team approach enabled us to scale delivery of Service Level Agreement as our customer base grew.

Service Level Agreement

Provides you with a level of technical information you can't get with call packs. Regular technical bulletins, expert roundtables and critical problem alerts are all highlights of your program. Managed Support Program is an ongoing relationship that brings continuity to your support services. You have an assigned Technical Account Manager (TAM) from IT Egypt Corp that will give you the direction and support your business needs.

IT Egypt Corp Service Level Agreement (SLA) provides proactive technology support service, authorized and backed by Vendor, delivering assistance and advice to ensure the smooth running of your computer systems. This is a collaborative partnership based on a simple premise; your technical experts are focused on the needs of your business and our technical expertise is focused on your needs.

IT Outsource Services

Aligning with business concept of getting the best ROI through outsourcing, IT Egypt Corp helps customers find outsourcing a reliable concept. Customers can outsource Resident Engineers or Full IT Department from IT Egypt Corp to cover multiple tasks as:

- User Support.
- Servers Support.
- IT Management Activitie.

for more information about how to get SLA benefits for your company, please E Mail us at support@itegyptcorp.com

Latest News

World's Technology

We partner with the world's technology leaders including Microsoft, Oracle, EC Council, Comp TIA, Prometric and Certiport.

Partners

IT Egypt Corp partners with industry leading companies and organisations in a continuing effort to offer our customer’s exceptional learning services and certification programmes.

Training

ITEgyptCorp provides premier instructor-led IT training through a carefully balanced blend of hands-on lab exercises and lecture.

Hands-On

ITEgyptCorp provides a corporate setting to experience intense hands-on learning. Our ten training labs can be adapted to meet the most diverse of training needs. Theses labs are also open to students any time a class is not in session..