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ITIL® V3 Lifecycle: Service Strategy ( SS )

3 Day Instructor Led Course - 3 Credits Towards ITIL® Expert track


The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Continual Service Improvement publication.

Target group

The target group for the ITIL Certificate in Continual Service Improvement is:
  • Individuals who require a detailed understanding of the ITIL® Service Strategy phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within or about to enter a Service Strategy environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite
This may include but is not limited to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Learning objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:


  • Service Management as a practice and Service Strategy principles, purpose, and objective
  • How all Service Strategy processes interact with other Service Lifecycle processes
  • Activities, methods, and functions used in each of the Service Strategy processes
  • Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • How to measure Service Strategy performance
  • Technology and implementation requirements in support of Service Strategy
  • Challenges, critical success factors, and risks related with Service Strategy

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