is an ITIL® qualification?
ITIL Certificates are designed as - IT Service Management - qualifications. They
are aimed at all personnel who wish to become familiar with the best practices
for IT Service Management, as defined in the OGC IT Infrastructure Library
does having ITIL® Certification mean?
holder of the Foundation Certificate in IT Service Management should be aware of
the techniques, processes and functions in the core ITIL® publications of
Service Strategy, Service Design, Service Transition, Service Operation and
Continual Service Improvement. He or she should be able to relate this knowledge
to wider IT issues and to their own work environment.
do I get recognized in ITIL®?
get recognized in ITIL® as an individual you need to achieve certification by
taking an ITIL® examination through a recognized exam centre. There are
several levels to ITIL® certification and which one aim to reach will
depend on your current career level and your aspirations for the future.
companies wishing to adopt ITIL®, the route tends to be slightly different. The
biggest decision is deciding if ITIL is right for
and that requires an investment of time, collecting and reviewing information
from the marketplace.
do I need an ITIL® Qualification?
majority of people that consider ITIL® as a qualification do so for career and
personal development reasons. Often this is driven by a change of job or career,
where you notice that to get to the top of the CV pile, you need to have an
extra qualification like ITIL (even if you have been involved in service
management successfully for many years without it). In many advertised positions
ITIL has become a prerequisite.
majority of companies that implement ITIL® also encourage their employees to
take the exams. If your staff has accredited ITIL® qualifications, then you can
present your company as using ITIL®. This works particularly well where you
tender for or supply to any large IT organizations or outsourcing companies.
I use the ITIL® Manuals only to study?
foundation level you can, as the ITIL manuals contain pretty much everything you
need. However it is hard work, and often your own interpretation of ITIL may be
different to that required. If you are working on a shoestring budget, then this
may be the only option open to you, but with all the extra study involved, your
time may be better spent learning using an accredited course.
the intermediate or diploma levels in is compulsory to attend an accredited
languages are the ITIL® examinations available in?
Foundation examinations are available in English, French, Spanish, German,
Portuguese, Chinese, Japanese and Russian. The Practitioner examinations are
available in English only. The Service Manager examinations are available in
English, German and Russian.
I take ITIL® Foundation in another language do I still have to learn the ITIL
terms in English?
you do. In the examinations you will find both the English as well as the
Spanish terms. The ITIL® terms can be found in the exam requirements.
long do I have to wait for the results of my multiple choice
each multiple choice exam, every candidate receives the result paper and
certificate within four weeks after the examination session.
can I specify how my name should be printed on the certificate?
the start of the examination session one fills in the Personal Data Form. On
this form there is an item where you can specify exactly how your name should be
printed on the certificate.
happens if I fail an exam?
the unfortunate case you failed an examination; you can take part in another
examination session. This does not necessarily have to be at the same
the retake of a ITIL® Foundation examination you could for example turn to one
of the Prometric Testing Centers. There is no limit to the number of times you
can retake the examination.
I have to update my Foundation certification with the release of ITIL
If you hold an ITIL foundation certificate from any of the previous versions of
ITIL you need to attend a one day course with an examination in order to update
it to an ITIL V3 qualification. This will be essential for anyone wishing to go
onto the higher levels of ITIL.
is Prometric and what is its role?
Prometric is a worldwide provider of computer based examinations. The - ITIL®
Foundation examination is one of the examinations available in the Prometric
Authorized Testing Centers.
is the difference between EXIN and ISEB?
were asked by one of our major clients if there was a difference - we took the
short route and had the controlling body officially clear the issue, Seala said.
"According to Richard Wills of the OGC, the only difference between the two is
that their respective services are offered in different parts of the world."
Information Systems Examinations Board (ISEB) is a division of the British
Computer Society. ISEB was created in 1990 from the Systems Analysis
Examinations Board (which was set up in 1967). ISEB administrates examinations
and issues certificates in a variety of subjects in the field of information
systems engineering. A list of qualifications can be obtained from ISEB.