Why should I study ITIL®?
To Gain First Class IT Service Management
will allow you to understand the common language of ITIL®, understood by IT professionals worldwide, and
will increase your standing within the IT community.
ITIL® gives you a
adaptive and flexible framework for managing IT services and encourages you to
use common sense rather than follow a rigid set of rules.
To Improve your Employment Prospects, ITIL® will create a common
understanding between your IT staff, suppliers, contractors and users within the
business by creating a common approach and language towards IT services.
ITIL® can deliver
huge cost savings for an organization by promoting the optimum use of people,
process and technology. Pro-active management and continuous service improvement
will help to increase quality while reducing overall costs.
Why implement ITIL® in our organization?
ITIL® is the most
widely used IT service management best practice approach in the
ITIL ®provides a
systematic and professional approach to the management of IT service provision.
Adopting its guidance can provide such benefits as:
o Reduced costs
o Improved IT services through the use of proven
best practice processes
o Improved customer satisfaction through a more
professional approach to service delivery
o Standards and guidance
o Improved productivity
o Improved use of skills and experience.
o Improved delivery of third party services
through the specification of ITIL ®