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BiSL® Certification - Business information Services Library

Effective management of business information is critically important. From a business perspective, the need for more effective & efficient use of information and better end user support has grown significantly as a result of the professionalization of IT services in recent years.

The Business information Services Library (BiSL®) framework, developed by the ASL BiSL Foundation, provides guidance on adopting a professional and systematic approach to the management of business information.
While IT ensures that information is stored, processed and available, effective business information management ensures that an organization is able to respond to specific business demands.


Benefits for Individual:


  • Offer insight into all of the primary processes within an organization’s field of operations and into the relationships between various processes.
  • Encourage information exchange between organizations.
  • Provide high quality support for the business processes and end users by information provision.
  • Give guidance on adopting a professional and systematic approach to the management of business information.
  • Establish a bridge between IT and business processes and between business information administrators and information managers.

Benefits for Organizations :


  • Initiate a starting point for the improvement of business processes using best practices, amongst other things, and adopt uniform terminology.
  • Align IT with business processes.
  • Enhance the possibility of anticipating changes in the organization, the business processes and the environment of the organization.
  • Improve the management and control of IT suppliers.
  • Complement the ITIL framework.

Foundation Level:

 BiSL is aimed at individuals who have an operational, managerial or strategic role with regard to IT services, and who have responsibility for managing and sharing critical business information.

The BiSL qualification has been awarded 0.5 credits of the 6 complementary credits available to put towards the ITIL Expert certification.

Exam Format

  • Multiple choice
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed-book. 

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