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ITIL Foundation - Version 3 (IT Infrastructure Library V3) (30% Off)

3 Day Instructor Led Course - 2 Credits Towards ITIL Expert track.

(14-16 Feb 2012) Dubai. - (20-22 Feb 2012) Cairo

In today’s competitive environment, IT skills alone are no longer an asset for an IT professional or a corporation. Professionals need to combine their IT expertise with business acumen and focus on continuous service improvement, to increase quality while reducing overall costs. ITIL® can deliver great cost savings for an organization by promoting the optimum use of its assets - people processes and technology.

Who is ITIL® for?

IT professionals who are involved in the delivery or support of IT services Business professionals who need to further understand how IT can help maximize their business potential .

Course Overview

The ITIL Foundation V3 training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework.

The course is based on principles described in ITIL’s Service Support and Service Delivery Standards. The course prepares participants for the examination leading to the Foundation Certificate in IT Service Management.
ITIL Foundation is an instructor-led course which:
• Provides a practical understanding of ITIL version 3 key concepts, principles, processes, and functions
• Prepares students to pass the ITIL Foundation exam

Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice)

Course Outline

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

Service Strategy

Service Design

Service Transition

Service Operations

Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.

What You'll Learn

Key concepts of ITIL

Important principles for improving IT operations

Vital processes and functions

Practical guidance for applying ITIL to everyday IT situations

How to align with business, control costs, and improve IT service quality

Strategies to balance IT resources

Who Needs to Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.


Familiarity with IT terminology and IT-related work experience are recommended.

Dead Line for Regestrtaion 5 Feb 2012

UAE: Egypt:

email : email :

Tel: +971 55 1358568


, +971 55 3345163 Tel : +202240540 81/82/82

Dubai, UAE, PO Box 24040 Genane Mall, Tower 1, Nasr city, Cairo

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ITEgyptCorp provides premier instructor-led IT training through a carefully balanced blend of hands-on lab exercises and lecture.


ITEgyptCorp provides a corporate setting to experience intense hands-on learning. Our ten training labs can be adapted to meet the most diverse of training needs. Theses labs are also open to students any time a class is not in session..